Choosing or changing a managing agent is one of the most important decisions an RMC or RTM company will make — and one of the easiest to get wrong. Jonathan Channing provides independent support to resident-led boards seeking to appoint a new managing agent or review their existing arrangements. Services range from helping define requirements and creating longlists and shortlists, through to preparing tender documentation, reviewing proposals, comparing fees and service levels, attending and hosting beauty parades, challenging assumptions and negotiating management agreements. The objective is not simply to find a managing agent, but to help boards appoint the right managing agent for their building, governance style and long-term ambitions — with greater transparency, stronger accountability and fewer surprises after appointment.