Garage Repairs Q: Our managing agent has asked me to refer this matter to you for guidance. We are a block of 16 flats. In 2017 we asked the agent to arrange the redecoration of the garage doors. In getting the estimates, some contractors suggested replacing the gutters with new gutters and providing UPVC fascias. […]
Replacing Windows Q: Can you offer any advice to us with regards to replacement windows for the flats in our block? Our lease shows that they are our responsibility, but the restrictions in place (I’m unclear if these are from the freeholder or the council) are proving incredibly difficult for us to get replacements. Do […]
Non-paying leaseholders Q: We have a few issues with leaseholders either not paying their service charges, paying late or paying the wrong amount. We’ve issued many of them with ‘polite’ notices informing them to make appropriate payments, but some are appearing to show a deaf ear. We seek advice on the format of more formal […]
Annual Contracts Q: We are planning the decorating of communal hallways this year and we were checking the Section 20 Process, (we have done this on a number of occasions before but wanted to make sure nothing had changed). We came across the following on the Lease Advice website and are now concerned about our […]
Leaseholders who won’t pay Q: Our Board is grappling with how to best to deal with the issue of leaseholders who do not pay for repairs undertaken on their behalf by the lessor. BACKGROUND During 2018 we had the periodic external maintenance and repair to the four blocks of flats. The managing agent dealt appropriately […]
Falling Masonry Q: We are a residents’ association for a nine-storey block of flats comprising 43 units. The residential block is part of a complex with commercial units on the ground and first floor. The freeholder has leased the residential block to a head lessee who in turn leases the units to 43 leaseholders. We […]
Brown Water Q: Our building is, for the third time, suffering brown hot water from a broken glass lining in a Strebel boiler. The brown colour is particles of rust. On this occasion the brown hot water started three months ago and continues to date. I believe that our management company have mismanaged this situation […]
AGMs and Electric Car Charging Q: Could you clarify how residents can request inclusion on an RMC GM agenda of items for discussion and resolutions to be voted on: Can residents simply request the items to be added or is there a process that needs to be followed, if so what is it? Can RMC […]
Garage Doors Q: We have a shortfall in funding for major repair work to the battery of garages belonging to the flats. We have five funding options available, which we want to put to the 21 owners at an Extraordinary General Meeting. All owners have been given 2 months’ notice of the date of the […]
Clearing Snow Q: 1. We have several pathways and outdoor stairs in the communal gardens. We employ no staff. We do not grit pathways and stairs in the winter. If someone slipped could we the Directors be liable for any injury? If so we employ no staff. Should we have a grit bin or two? […]
