| We are pleased to present Flat Living Magazine: October Edition |
| This month, our contributors have ventured into the world of complaints and disputes. Their articles span a range of topics, encompassing not only the strategies for effective complaint management but also the art of transforming complaints and disputes into constructive, positive resolutions that benefit all parties involved. Don’t forget to visit page 6 where we provide an exclusive rundown of the experiences shared by some of the attendees of the ARMA Conference 2024. In news – we’re excited to share some exciting updates, including impressive fundraising and award announcements from Residentsline and JB Leitch Additionally, if you or your agent are currently involved in arranging or placing insurance then we recommend reviewing page 5 regarding the recent publication of final rules on the changes to multi-occupancy changes from the FCA. As always, we have included training opportunities from ARMA and job vacancies from Block Recruit to help you upskill or move on to new pastures. Happy reading! Belinda Bagnall and the Flat Living Team |